Accessibility many different support channels to assist you resolve your difficulty in the simplest way feasible. All the support channels are built-in into the appliance, utilizing synthetic intelligence (AI) algorithms to propose the very best channel to take care of your situation.
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From its inception, SAP's Customer Support has stood out for its expanded job outside of bug fixes and situation resolutions. Day-to-day tasks involve solving tickets and resolving difficulties, all aimed at maximizing purchaser business benefit, securing investments, and optimizing SAP operations. We have been a proactive company spouse dedicated to encouraging shoppers attain their objectives.
Agenda a Supervisor lets you book a 15-moment contact that has a support supervisor in your medium or substantial precedence support circumstance with a two hour direct time under the subsequent circumstances:
3 More charges may possibly implement with support service provider switches, changes for the contracting get-togethers or support service switches, which includes CPI will increase carried around appropriately.
The chat transcript and every one of the attachments will always be captured and recorded inside your situation log, whether the problem is resolved immediately or not.
When setting up a product for The 1st time, download the set up. In order to enhance to the following Variation, download an up grade.
A very well-documented situation better facilitates processing and will save time Find out more about the Get Support application.
Determined by Every purchaser's individual situation, this migration could necessarily mean a substantial adjust to the Dwell databases, which should be safeguarded to make certain historic data is held intact. Due to this, SAP will accompany your migration with a support to handle the technological facets of this kind of task and enable tutorial you properly through the migration procedure. The support is intended to enhance your All round new G/L job.
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If you choose one particular of such product places to agenda a session and then reference a special merchandise check here place that is not inside the listing, the session will be converted to an everyday published circumstance.
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The carousel beneath exhibits a lot of the chances accessible and can link you to the right place - all aspect of your respective cloud subscription and/or maintenance deal.
The new SAP Services and Support eBook explains SAP's offerings in a clear, comprehensible way and addresses discrepancies concerning the requirements of recent clients and experienced consumers.